They also asked for the policy to be cancelled in return for a refund, but we said that the consumer was only entitled to do this had they not lodged a claim. The customer appealed the decline of the claim, and explained that they did not recall signing up to the terms of the policy.We explained to the consumer that the policy states that a breakdown must have occurred at the roadside during the period of the plan, and needed the repair or replacement of a listed part to allow the vehicle to continue its journey.However, they explained that they were attending a routine service, and there was no reason for the car to be recovered. After being contacted by the consumer about a claim for the faulty thermostat, we asked the customer for a copy of their recovery receipt.The consumer purchased a mechanical breakdown agreement, and the breakdown required the vehicle to be recovered to a garage.
#Coolant thermostat replacement near me full#
As a resolution, I was offered a partial refund, but I declined the offer, and I am looking instead for the business to provide a full refund for the extended warranty or cover the cost of repair of the faulty part.” The accredited business’ response:
I challenged the decision, but was informed that, because of the policy’s terms and conditions, cover for the repair of the faulty component could not be provided. Having the extended warranty, I contacted the provider to claim for the cost of the repair (£355 including VAT), and supplied all the necessary information. I therefore went ahead, and bought the policy, as I wanted protection for my used vehicle if anything happened to it, and had covered just over 70,000 miles at the time.ĭuring a routine service at a local dealership, I was informed that my vehicle’s coolant thermostat was faulty and needed to be replaced. “In October 2019, I was offered a really good deal on an extended warranty agreement for 24 months’ cover for my 65-plate saloon, which I purchased in 2018 for a price of £567.
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